FINAL SALE — NO REFUNDS OR EXCHANGES
Hats, hat bands, purses, cases, bags, personalized items, custom-made items, and high-value custom items are FINAL SALE. No refunds, returns, or exchanges.
Every product is photographed and video-recorded before shipping for quality assurance and proof of condition.
DAMAGE CLAIMS
Claims that an item arrived damaged must include one continuous, unedited video beginning with the unopened shipping package and showing the package being opened, the item being removed, and the damage clearly shown.
Photos are not accepted for damage claims.
If the claim is approved, the damaged item must be returned to the carrier within 24 hours of delivery. Tracking and proof of carrier acceptance must be sent through your order messages.
If the return is not in the carrier’s possession within 24 hours, the replacement claim will be denied.
Approved damage claims receive a replacement of the exact product—not a refund.
SIGNATURE-REQUIRED DELIVERY
Applicable packages require a signature. Packages that are refused, not signed for, not picked up, or returned because the buyer failed to accept delivery do not qualify for a refund, return, or exchange.
CHARGEBACKS
We keep photographs, videos, order details, shipping records, tracking, and delivery documentation for every order.
False chargeback or payment-dispute claims will be challenged with our documentation. When the evidence supports fraud, theft, or another unlawful act, the matter will be reported to the appropriate authorities and legal remedies will be pursued.
BUYER AGREEMENT
By checking the acknowledgment box and completing your payment, you confirm that you have read, understood, and agreed to this policy before purchasing.
This policy applies to the fullest extent permitted by applicable law and mandatory marketplace or payment-processing rules.
